Iwild Casino Privacy Policy

This Privacy Policy explains how Iwild Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our gaming services or contact us. It is intended to help you understand our information practices and the choices available to you.

Iwild Casino is committed to handling personal information responsibly and transparently. By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree with its terms, please discontinue use of the relevant services. Iwild Casino is intended for individuals aged 18 or older.

Information We Collect

We collect information that is necessary to provide, maintain and improve the Iwild Casino experience. The information we collect depends on how you interact with us and may include:

• Identity details, such as your name, date of birth and country or province of residence.
• Contact details, including your email address, telephone number and communications with our support team.
• Account information, such as login credentials, account preferences, responsible gaming settings and transaction history.
• Verification information required to confirm account ownership, age, identity or payment activity.
• Financial information, including payment method details, deposits, withdrawals, balances and related transaction records. Payment information may be processed by specialized payment providers.
• Technical information, such as your IP address, browser type, device identifier, operating system, language settings and approximate location.
• Usage information, including pages visited, games viewed, session duration, clicks, referring pages and interactions with website features.
• Information you provide when entering promotions, completing surveys, submitting feedback or contacting Iwild Casino.

Some information may be collected automatically through cookies and similar technologies. We may also receive information from service providers that assist with identity checks, fraud prevention, payment processing, analytics or customer support.

How We Use Information

Iwild Casino uses personal information for legitimate operational, security and service-related purposes. These purposes may include:

• Creating and administering your casino account.
• Processing deposits, withdrawals, bonuses and other account transactions.
• Confirming eligibility, age, identity and account ownership.
• Providing customer support and responding to questions or complaints.
• Personalizing website content, account features and communications.
• Detecting and preventing fraud, abuse, unauthorized access, money laundering risks and other harmful or unlawful activity.
• Monitoring the security, stability and performance of our website and systems.
• Sending service notices, account alerts, security messages and other essential communications.
• Providing marketing communications where permitted and according to your preferences.
• Understanding how users interact with our services so that we can improve games, navigation and functionality.
• Managing promotions, contests and loyalty-related activities.
• Complying with applicable legal, regulatory, tax, accounting and dispute-resolution obligations.

Where required, we will seek consent before using personal information for a purpose that is not reasonably connected to the purpose for which it was collected. You may withdraw consent for certain optional activities, although this may affect the availability of related features.

Cookies and Similar Technologies

Iwild Casino may use cookies, pixels, software development kits, local storage and comparable technologies. These tools can remember preferences, maintain secure sessions, recognize returning users and help us understand website performance.

Cookies may be used for several purposes:

• Essential operation, including login functions, security controls and account navigation.
• Preference management, such as language, display and session settings.
• Analytics, which helps us measure traffic, identify technical issues and improve the website.
• Marketing or campaign measurement, where permitted and subject to your choices.

You can manage cookies through your browser settings or any consent controls made available on the website. Disabling certain cookies may prevent some account or website functions from operating correctly. Information collected through these technologies may be linked with other information when necessary for security, personalization or service administration.

Data Sharing

Iwild Casino does not share personal information indiscriminately. We may disclose information to selected recipients when necessary to operate the business, protect users or meet applicable obligations. These recipients may include:

• Payment processors and financial service providers that facilitate deposits, withdrawals and payment verification.
• Identity verification, fraud prevention and security providers.
• Technology, hosting, infrastructure, analytics and customer service suppliers.
• Professional advisers, auditors, insurers and legal representatives when their assistance is required.
• Corporate affiliates or successor organizations in connection with a restructuring, merger, acquisition, financing or sale of assets.
• Government bodies, courts, law enforcement agencies or other authorities where disclosure is required or reasonably necessary.

Service providers are expected to use personal information only for authorized purposes and to apply appropriate safeguards. We do not authorize third parties to use your information for their own unrelated marketing without a lawful basis or your permission where permission is required.

Data Security

We use administrative, technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure data transmission and internal policies governing the handling of information.

No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify Iwild Casino promptly if you suspect unauthorized access, unusual activity or a compromised password. We may take steps to verify your identity before discussing account information or processing sensitive requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period depends on the nature of the information, the reason it was collected, the status of your account, operational requirements and any applicable legal or dispute-related considerations.

Some records may be retained after an account is closed to resolve disputes, investigate security incidents, prevent repeated abuse, maintain business records or satisfy legal and accounting responsibilities. When information is no longer required, we may delete it, anonymize it or securely restrict access to it.

Your Rights

Depending on your location and the circumstances of the request, you may have rights regarding your personal information. These may include the ability to:

• Ask whether Iwild Casino holds personal information about you.
• Request access to information associated with your account.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion or restriction of information where there is no continuing reason for us to retain or use it.
• Object to certain processing activities or withdraw consent for optional communications.
• Request information about how your personal information is collected, used and shared.
• Receive certain information in a usable format where applicable.

These rights may be subject to reasonable limitations, verification requirements and exceptions. For example, we may need to retain information for security, fraud prevention, dispute resolution or other legitimate purposes. To submit a privacy-related request, contact us at [email protected]. We may ask for information needed to verify your identity before completing the request.

Third-Party Services

The Iwild Casino website may contain links, integrations or services operated by third parties. These may include payment providers, identity verification tools, analytics platforms, advertising services and social media features. When you use a third-party service, that provider may collect and process information under its own privacy notice and terms.

We encourage you to review the privacy information of each third party before submitting personal or financial details through its systems. Iwild Casino is not responsible for the privacy practices, content or security controls of independent third-party websites or services, except to the extent that responsibility cannot lawfully be excluded.

International Transfers

Some Iwild Casino service providers or business partners may process information in countries other than Canada. As a result, personal information may be transferred, stored or accessed outside the province or country in which it was collected.

Where information is transferred internationally, we take reasonable steps to select providers that maintain suitable safeguards and to require appropriate confidentiality and security measures. Information may also be disclosed across borders when necessary to process payments, prevent fraud, provide technical support, comply with legal obligations or protect the rights and safety of Iwild Casino and its users.

Policy Updates

We may revise this Privacy Policy when our services, technology, business practices or applicable obligations change. The updated version will be posted on the Iwild Casino website with a revised effective date where appropriate.

Changes will apply from the time they are published unless a different effective date is stated. We recommend reviewing this page periodically. If a change is significant, we may provide additional notice through the website, by email or through another suitable communication channel.

Contact Information

If you have questions about this Privacy Policy, wish to raise a privacy concern or need assistance with a personal information request, please contact the Iwild Casino support team. We will review privacy inquiries and respond within a reasonable period, subject to identity verification and any applicable limitations.

When contacting us, provide enough detail for us to understand your request, but do not send unnecessary payment credentials, passwords or other sensitive information in an unsecured message. Iwild Casino may request further information through an appropriate verification process before taking action on your inquiry.

Last updated: 9 September 2026